Terms and Conditions

1) Return Policy

The return policy is a set of terms and requirements that define the process of returning products after they are received by the customer.

The conditions:

• The customer can return the product and get a refund of the amounts paid during the warranty period only, which is 30 days from the date of receiving the product.
• Once the warranty period has expired, the product return request will not be accepted.
• Returned products must be in good condition and in their original packaging or similar packaging that prevents damage during the return shipping process.
• The return request will not be finally accepted until the product is received by Weft and the condition of the returned product is accurately verified.
• If the returned product is damaged, the amount paid will not be replaced or refunded, and the customer will bear the cost of returning the product to him.
• The product return procedures will not be initiated until the customer contacts the technical support team.
• Gifts and free products are non-refundable.

Refund Procedures:

• The customer must contact the technical support team via email support@azagharug.com or via WhatsApp.
• Our technical support team will send you a shipping invoice with instructions on the return procedure.
• The customer must affix the shipping label to the product.
• The customer will be contacted by the shipping service provider.
• The customer can deliver the product to the shipping company affiliated with the shipping policy.

2) Self-recovery

The customer can submit a return request by logging into the “Account”. Through this, the customer can choose the order and the quantity to be returned.

Self-recovery procedures:

• Once you have completed your self-refund request, please allow 72 hours.
• Upon acceptance of the order, the customer will receive an email with the shipping invoice attached. The shipping invoice must be affixed before handing it over to the shipping agent.
• The customer is kindly requested to wait for 3 days and a representative from the shipping company will contact you to set a pickup date.

Cases in which the customer can return the product:

• Return due to customer not wanting the product.
• Return due to the customer's desire to replace the product with another product.
• Return of a product with manufacturing defects or shipping damage.

3) Cancellation Policy

A cancellation policy is a set of terms and requirements that define the process for canceling a purchase.

The conditions:

• That the warranty period is valid.
• Cancel before shipping.

Cancellation Procedures:

• The customer must contact the technical support team via email support@azagharug.com or via WhatsApp.
• Our customer service team will verify that the order has not been shipped yet, and the order will be cancelled if the order has not been shipped.

Cases in which the customer can cancel the purchase of the product:

• Cancellation before shipping due to customer not wanting the product.
• Cancellation for an incomplete product that was not shipped with the order.
• Cancellation of a product that was not shipped with the order and another product was shipped in error with the return of the product that was delivered in error.

4) Refund Policy

A refund policy is a set of terms and requirements that define the process of getting a refund.

The conditions:

• The customer can get a refund for the amounts paid for the cancellation or return process during the warranty period only, which is 30 days from the date of receiving the product.

The refund period according to the payment method is as follows:

• Visa: within 15 working days.
• MasterCard: Within 15 business days.
• Range: Within 5 working days.
• Apple Pay: Within 5-15 business days.
• Bank transfer: within 15 business days.
• Tabby: 5 business days.
• Tamara: 5 business days.

Once the warranty period has expired, refund requests will not be accepted.

Refund Procedures:

• The customer must contact the technical support team via email support@azagharug.com or via WhatsApp.
• If the customer wishes to cancel or refund and the conditions for that are met, the amounts paid will be refunded according to the period specified in the conditions.

Cases in which the customer can recover the amounts paid:

• Upon cancellation (for more information please see Cancellation Policy).
• Upon return (for more information please see the return policy).

5) Payment Policy

At Weft, we are keen to facilitate the purchase process by providing the following payment methods:

• Visa
• Master Card
• Bezel
• Tamara
• Tabby
• Apple Pay
• Payment when receiving