Shipping and Delivery Policy

1) Shipping Policy

Our shipping policy outlines the terms and conditions regarding the shipping of products to customers.

Shipping Methods:

• We offer standard and express shipping options.
• Shipping methods are chosen based on the customer's location and the shipping address provided during the checkout process.

Shipping Costs:

• Shipping costs are calculated based on the weight of the product and the destination address.
• Customers will be informed of the shipping costs during the checkout process before confirming their order.

Shipping Timeframes:

• Standard shipping typically takes between 5-10 business days.
• Express shipping typically takes between 2-5 business days.
• Shipping timeframes may vary depending on the destination and any unforeseen delays.

2) Delivery Policy

Our delivery policy outlines the terms and conditions regarding the delivery of products to customers.

Delivery Process:

• Once an order is shipped, customers will receive a confirmation email with tracking information.
• Customers can track their orders using the provided tracking number on the shipping carrier's website.
• Our delivery partners will contact the customer to arrange a suitable delivery time if required.

Delivery Locations:

• We deliver to most locations worldwide.
• Delivery availability may vary based on the destination address.

Delivery Issues:

• If there are any issues with the delivery, such as delays or missing items, customers should contact our customer support team immediately.
• Our customer support team will assist in resolving any delivery issues promptly.

3) International Shipping

We offer international shipping to various countries. The following conditions apply:

Customs and Import Duties:

• Customers are responsible for any customs and import duties that may apply to their order.
• Customs policies vary by country, and customers should check with their local customs office for more information.

Shipping Timeframes for International Orders:

• International shipping times may vary depending on the destination country and customs clearance processes.
• Customers will be informed of the estimated shipping time during the checkout process.

International Shipping Costs:

• Shipping costs for international orders are calculated based on the weight of the product and the destination country.
• Customers will be informed of the shipping costs during the checkout process before confirming their order.

4) Order Tracking

Customers can track their orders using the tracking information provided in the shipping confirmation email.

Tracking Process:

• Once an order is shipped, customers will receive a tracking number.
• Customers can use this tracking number to check the status of their order on the shipping carrier's website.
• If there are any issues with tracking, customers should contact our customer support team for assistance.

5) Contact Information

If customers have any questions or concerns about our shipping and delivery policy, they can contact our customer support team:

• Email: support@azagharug.com
• Phone: +212651309600
• WhatsApp: +212651309600